eParticipation Developments -- An Attempt to Build an eParticipation Program from Scratch: the Case of a Budapest District Municipality -- Trust in citizens and new forms of citizen participation: The view of public managers -- Digital Transformation -- Investigation of interoperability governance: The case of a Court Information System -- Making e-Government Work Learning from the Netherlands and Estonia -- Theoretical Foundations for the Study of Social Innovation in the Public Sector -- Open Government and Transparency -- Digital Transformation in the Context of the Open Government Partnership -- What to be Disclosed? Attributes of Online Games for the Market Transparency Policy -- User Perspectives -- Analysing Legal Information Requirements for Public Policy Making -- Technology Mediated Citizenship: What can we learn from library practices -- eHealth in the Hood: Exploring digital participation in a Swedish suburb -- “I’m disabled and married to a foreign single mother”. Public service chatbot’s advice on citizens’ complex lives.

This book constitutes the proceedings of the 12th IFIP WG 8.5 International Conference on Electronic Participation, ePart 2019, held in Linköping, Sweden, in August/September 2020, in conjunction with the 19th IFIP WG 8.5 IFIP International Conference on Electronic Government (EGOV 2020) and the International Conference for E-Democracy and Open Government Conference (CeDEM 2020). The conference was held virtually due to the COVID-19 pandemic. The 11 full papers presented were carefully reviewed and selected from 33 submissions. The papers are clustered under the following topical sections: eParticipation developments; digital transformation; open government and transparency; and user perspectives.