Includes bibliographical references (p. 305-316) and index.

The shark attack is over -- Steel and soul -- Great beginnings: when you're the new boss -- Attracting, hiring, and keeping good employees -- From staff to team -- Sharing the workload -- Good employees are made, not born -- The lighter side of managing people -- Managing conflict and difficult employees -- Win-win negotiating -- Bouncing back from adversity -- Work smarter, not harder -- Climbing the corporate ladder: getting noticed and promoted -- Moving up: obstacles women face -- Swim with the dolphins.

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