The loyalty effect : (Запис № 521256)

МАРК-запис
000 -LEADER
fixed length control field 04468cam a2200757 a 4500
001 - CONTROL NUMBER
control field loyaltyeffecthid00reic
003 - CONTROL NUMBER IDENTIFIER
control field CaSfIA
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20210118165806.0
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field cr||||
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 950914s1996 maua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 95039972
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency UKM
-- ORU
-- BAKER
-- NLGGC
-- BTCTA
-- LVB
-- YDXCP
-- OCLCG
-- TEX
-- BTN
-- TAMCT
-- UKV3G
-- CaSfIA
015 ## - NATIONAL BIBLIOGRAPHY NUMBER
National bibliography number GBA1-W6484
015 ## - NATIONAL BIBLIOGRAPHY NUMBER
National bibliography number GB96-23486
019 ## -
-- 47355263
-- 60292787
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0875844480
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780875844480
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1578516870
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781578516872
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)33160989
Canceled/invalid control number (OCoLC)47355263
-- (OCoLC)60292787
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .R438 1996
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.4
Edition number 20
084 ## - OTHER CLASSIFICATION NUMBER
Classification number 83.05
Source of number bcl
029 1# - (OCLC)
OCLC library identifier UKM
System control number bA1W6484
029 1# - (OCLC)
OCLC library identifier NLGGC
System control number 141274565
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OCLC library identifier YDXCP
System control number 923299
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OCLC library identifier NZ1
System control number 3424114
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OCLC library identifier AU@
System control number 000011879488
029 1# - (OCLC)
OCLC library identifier AU@
System control number 000028056497
029 1# - (OCLC)
OCLC library identifier UNITY
System control number 017412420
029 1# - (OCLC)
OCLC library identifier UKSFD
System control number 0875844480
029 1# - (OCLC)
OCLC library identifier UKBED
System control number 0875844480
029 1# - (OCLC)
OCLC library identifier UKELG
System control number 0875844480
029 1# - (OCLC)
OCLC library identifier UKLBE
System control number 0875844480
029 1# - (OCLC)
OCLC library identifier LGL
System control number 0875844480
029 1# - (OCLC)
OCLC library identifier UKSCL
System control number 0875844480
029 1# - (OCLC)
OCLC library identifier HR0
System control number G02600466
029 1# - (OCLC)
OCLC library identifier UKJSY
System control number 0875844480
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Reichheld, Frederick F.
245 14 - TITLE STATEMENT
Title The loyalty effect :
Medium [electronic resource]
Remainder of title the hidden force behind growth, profits, and lasting value /
Statement of responsibility, etc Frederick F. Reichheld with Thomas Teal.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Boston, Mass. :
Name of publisher, distributor, etc Harvard Business School Press,
Date of publication, distribution, etc c1996.
300 ## - PHYSICAL DESCRIPTION
Extent xii, 323 p. :
Other physical details ill. ;
Dimensions 24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (p. 311-314) and index.
520 1# - SUMMARY, ETC.
Summary, etc "The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one. This book shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy." "In The Loyalty Effect Fred Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He lays out the principles that connect value creation, loyalty, growth, and profits and shows how great companies like State Farm, Toyota/Lexus, MBNA, John Deere, and the Leo Burnett advertising agency have used these principles to build unassailable franchises of loyal customers, loyal employees, and loyal owners. He describes the key business philosophies that underlie the remarkable results of these loyalty leaders." "The Loyalty Effect will provide your company with an effective approach to sustained value creation and change the way you think about loyalty, profits, and the nature of business. Reichheld makes the powerful economic case for loyalty - and takes you through the numbers to prove it. His startling conclusions show how even a small improvement in customer retention can double profits for your company."--BOOK JACKET.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Loyalty and Value -- The Economics of Customer Loyalty -- The Right Customers -- The Right Employees -- Productivity -- The Right Investors -- In Search of Failure -- The Right Measures -- Transforming the Value Proposition -- Partnerships for Change -- Getting Started: The Path Toward Zero Defections.
506 ## - RESTRICTIONS ON ACCESS NOTE
Standardized terminology for access restriction Необхідна авторизація на https://archive.org/ (створення облікового запису безкоштовно)
506 ## - RESTRICTIONS ON ACCESS NOTE
Standardized terminology for access restriction Необхідна авторизація на https://openlibrary.org/ (створення облікового запису безкоштовно)
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consumer satisfaction.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Job satisfaction.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Labor productivity.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Loyalty.
650 17 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Klantenservice.
Source of heading or term gtt
650 17 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Arbeidstevredenheid.
Source of heading or term gtt
650 17 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Loyaliteit.
Source of heading or term gtt
650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Relations avec la clientèle.
650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consommateurs
General subdivision Satisfaction.
650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Satisfaction au travail.
650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Productivité.
650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Loyauté.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Teal, Thomas,
Dates associated with a name 1937-
856 4# - ELECTRONIC LOCATION AND ACCESS
Materials specified Table of Contents
Uniform Resource Identifier <a href="http://lcweb.loc.gov/catdir/toc/95039972.html">http://lcweb.loc.gov/catdir/toc/95039972.html</a>
856 41 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="http://www.archive.org/details/loyaltyeffecthid00reic">http://www.archive.org/details/loyaltyeffecthid00reic</a>
Public note Free eBook from the Internet Archive
856 42 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="http://www.openlibrary.org/books/OL803497M">http://www.openlibrary.org/books/OL803497M</a>
Public note Additional information and access via Open Library
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type ЕКнига

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