TY  - BOOK
AU  - Hara,Yoshinori
AU  - Karagiannis,Dimitris
ED  - SpringerLink (Online service)
TI  - Serviceology for Services: 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings 
T2  - Programming and Software Engineering
SN  - 9783319612409
AV  - QA76.758 
U1  - 005.1 23
PY  - 2017///
CY  - Cham
PB  - Springer International Publishing, Imprint: Springer
KW  - Software engineering
KW  - Application software
KW  - Management information systems
KW  - Computer science
KW  - Information technology
KW  - Business—Data processing
KW  - Computer communication systems
KW  - Information storage and retrieval
KW  - Software Engineering
KW  - Information Systems Applications (incl. Internet)
KW  - Management of Computing and Information Systems
KW  - IT in Business
KW  - Computer Communication Networks
KW  - Information Storage and Retrieval
N1  - Human-centered service -- Customer satisfaction -- Service innovation and marketing -- Service design; Available to subscribing member institutions only. Доступно лише організаціям членам підписки
N2  - This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design
UR  - https://doi.org/10.1007/978-3-319-61240-9
ER  -