TY  - BOOK
AU  - Tschohl,John
AU  - Franzmeier,Steve
TI  - Achieving excellence through customer service
SN  - 013005125X
AV  - HF5415.5 .T83 1991
U1  - 658.8/12 20
PY  - 1991///
CY  - Englewood Cliffs, N.J.
PB  - Prentice Hall
KW  - Customer services
KW  - Kundendienst
KW  - swd
N1  - Includes index
UR  - http://www.archive.org/details/achievingexcelle00tsch
UR  - http://www.openlibrary.org/books/OL1864520M
ER  -