Seglin, Jeffrey L., 1956- The AMA handbook of business letters / [electronic resource] / Jeffrey L. Seglin.. — New York, NY : : American Management Association,, c1989.. — xiv, 352 p. ; 26 cm.
Bibliography: p. 349-352.
Planning the letter -- Components of an effective letter -- Structure : the parts of a letter -- Appearance of the letter -- Grammar and usage -- Word processing -- Sales, marketing, and public relations letters -- Customer service letters -- Credit and collection letters -- Letters to vendors and suppliers -- Personnel letters -- Transmittal letters -- Confirmation letters -- Request letters -- Replies -- Permissions letters -- Social, personal, and miscellaneous letters -- Appendix I. Words to watch -- Appendix II. Punctuation -- Appendix III. Abbreviations -- Appendix IV. Grammar hotline directory.