Bowles, Jerry. Beyond quality : : new standards of total performance that can change the future of corporate America / [electronic resource] / Jerry Bowles & Joshua Hammond.. — New York : : Berkley,, 1992, c1991.. — 254 p.

Reimpr.

Bibliogr.: p. 233-245. Index: p. 247-254.



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Controle Gestion Performance Qualite