Townsend, Patrick L. Commit to quality / [electronic resource] / Patrick L. Townsend with Joan E. Gebhardt.. — New York : : Wiley,, c1986.. — xvii, 189 p. : : ill. ; 24 cm. Includes index. Bibliography: p. 181-184. ISBN: 0471839531 9780471839538 LCCN: 85029639 Nat. Bib. No.: GB88-17919 Subjects--Topical Terms: Quality assurance.Quality circles.Value analysis (Cost control)Cost Control.Management Quality Circles.Assurance qualité.Cercles de qualité.Analyse de la valeur. Subjects--Index Terms: Service industries Quality circles LC Class. No.: HD66 / .T65 1986 Dewey Class. No.: 658.5/62