Dukes, Annie. CQI/TQM : : continuous quality improvement/total quality management for the rest of us / [electronic resource] / by Annie Dukes and Michele Boyer.. — Springfield, CO : : Ad Hoc Graphics,, c1994.. — 92 p. : : ill. ; 23 cm. Subjects--Topical Terms: Total quality management.Teams in the workplace. Dewey Class. No.: 658.562