Anderson, Kristin, 1962- Delivering knock your socks off service / [electronic resource] / Kristin Anderson, Ron Zemke.. — New York, N.Y. : : Amacom,, c1991.. — vii, 136 p. : : ill. ; 23 cm.

Includes bibliographical references (p. 133-134).



ISBN: 0814477771 : $15.95 9780814477779

LCCN: 91053048

Subjects--Topical Terms:
Customer services.
Public Relations.
Klantgerichtheid.

LC Class. No.: HF5415.5 / .A53 1991

Dewey Class. No.: 658.8/12