Kratz, Dennis M., 1941- Effective listening skills / [electronic resource] / Dennis M. Kratz, Abby Robinson Kratz ; in cooperation with Art James Productions, Inc.. — Chicago : : Irwin Professional Pub.,, c1995.. — xv, 94 p. : : ill. ; 24 cm. - Business skills express series.



ISBN: 0786301228 9780786301225

LCCN: 94044688

Subjects--Topical Terms:
Business communication.
Listening.
Interpersonal communication.
Communicatieve vaardigheden.
Luistervaardigheid.

LC Class. No.: HF5718 / .K72 1995

Dewey Class. No.: 658.4/52