TY  - BOOK
AU  - Kratz,Dennis M.
AU  - Kratz,Abby Robinson
ED  - Art James Productions.
TI  - Effective listening skills
SN  - 0786301228
AV  - HF5718 .K72 1995
U1  - 658.4/52 20
PY  - 1995///
CY  - Chicago
PB  - Irwin Professional Pub.
KW  - Business communication
KW  - Listening
KW  - Interpersonal communication
KW  - Communicatieve vaardigheden
KW  - gtt
KW  - Luistervaardigheid
UR  - http://www.archive.org/details/effectivelisteni00krat
UR  - http://www.openlibrary.org/books/OL1118465M
ER  -