TY  - BOOK
AU  - Friedman,Paul G.
TI  - How to deal with difficult people
SN  - 187854277X
PY  - 1994///
CY  - Mission, Kan.
PB  - SkillPath Publications
KW  - Interpersonal communication
KW  - Communication in organizations
N1  - Includes bibliographical references
UR  - http://www.archive.org/details/howtodealwithdif00frie
UR  - http://www.openlibrary.org/books/OL8674681M
ER  -