Rummler, Geary A. Improving performance : : how to manage the white space on the organization chart / [electronic resource] / Geary A. Rummler, Alan P. Brache.. — 1st ed.. — San Francisco : : Jossey-Bass Publishers,, 1990.. — xviii, 227 p. : : ill. ; 26 cm. - The Jossey-Bass management series.
Includes bibliographical references (p. 215-217) and index.
The Challenges Facing American Business -- A Framework for Improving Performance -- Viewing Organizations as Systems -- Three Levels of Performance: Organizations, Process, and Job/Performer -- Exploring the Three Levels of Performance -- The Organization Level of Performance -- The Process Level of Performance -- The Job/Performer Level of Performance -- Applying the Three Levels of Performance -- Linking Performance to Strategy -- Moving from Annual Programs to Sustained Performance Improvement -- Diagnosing and Improving Performance: A Case Study -- Redesigning Processes -- Overcoming the Seven Deadly Sins of Process Improvement -- Measuring Performance_ and Designing a Performance Management System -- Managing Processes and Organizations as Systems -- Designing an Organization Structure that Works -- Creating a_ Performance-Based Human Resource Development Function -- Developing an Action Plan for Performance Improvement.