Integrating total quality management in a library setting / [electronic resource] / Susan Jurow, Susan B. Barnard, editors.. — New York : : Haworth Press,, c1993.. — 201 p. ; 23 cm.

Published also as v. 18, numbers 1-2 of Journal of library administration.

Includes bibliographical references and index.

Library approaches to total quality management -- Implementing a total quality management program -- Supporting total quality management efforts -- Learning from the experience of others.



ISBN: 1560244631 (acid free paper) 9781560244639 (acid free paper) 156024464X (pbk. : acid free paper) 9781560244646 (pbk. : acid free paper)

LCCN: 93012942

Subjects--Topical Terms:
Library administration--United States.
Total quality management--United States.
Libraries.
Total Quality Management.
Administración de la calidad total--EE. UU.
Kwaliteitszorg.
Bibliotheekbeheer.
Bibliothèques--Administration--Recherche--États-Unis.
Qualité totale--États-Unis.

LC Class. No.: Z678 / .I56 1993

Dewey Class. No.: 025.1/0973

National Agricultural Library Call No.: Z678.I56 / 1993