TY  - BOOK
AU  - Jahoda,Gerald
AU  - Robinson,Judith Schiek
TI  - The librarian and reference queries: a systematic approach 
T2  - Library and information science
SN  - 0123797608
AV  - Z711 .J34
U1  - 025.5/2 18
PY  - 1980///
CY  - New York
PB  - Academic Press
KW  - Reference services (Libraries)
KW  - Reference materials
KW  - Information science
KW  - Library education
KW  - Libraries
KW  - Models
KW  - Decision making
KW  - Systems approach
KW  - Questioning techniques
KW  - Bibliographies
KW  - Computer applications
KW  - Bibliothèques
KW  - Services de référence
KW  - Bibliotheken
KW  - gtt
KW  - Reference
N1  - Includes bibliographies and index
N2  - Abstract: A model framework for decision-making in the process of answering reference questions is presented for use by librarians and instructors of library science. Each step in the reference process is examined, and exercises for practicing each step are given with the goal of preparing students to search for answers to reference queries in a systematic fashion. These steps include isolating the essential message of each query by selection of message descriptors. Categories of answer-providing reference tools are described, with hints for selecting specific headings to search. These include the card catalog, encyclopedias, guides to the literature, indexes, bibliographies, abstracts and directories. Techniques for query negotiation are given. The characteristics of bibliographic data bases and guidelines for on-line searching are discussed. Emphasis is put on the kinds of information found in different reference materials
UR  - http://www.archive.org/details/librarianreferen00jahorich
UR  - http://www.openlibrary.org/books/OL4404514M
ER  -