Kasavana, Michael L., 1947- Managing front office operations / [electronic resource] / Michael L. Kasavana, Richard M. Brooks ; contributing author, Charles E. Steadmon.. — 3rd ed.. — East Lansing, Mich. : : Educational Institute of the American Hotel & Motel Association,, c1991.. — xiii, 435 p. : : ill. ; 29 cm.
Rev. ed. of: Managing front office / Charles E. Steadmon, Michael L. Kasavana. 2nd ed. 1988.