TY  - BOOK
AU  - Irons,Ken
TI  - Managing service companies: strategies for success 
SN  - 0201624265
AV  - HD9980.5 .I76 1991
U1  - 658 20
PY  - 1994///
CY  - London, U.K.
PB  - Addison-Wesley Publishing
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references
UR  - http://www.archive.org/details/managingservicec00iron
UR  - http://www.openlibrary.org/books/OL24213290M
ER  -