Desatnick, Robert L. Managing to keep the customer : : how to achieve and maintain superior customer service throughout the organization / [electronic resource] / Robert L. Desatnick.. — 1st ed.. — San Francisco : : Jossey-Bass,, 1987.. — xvi, 163 p. ; 24 cm. - The Jossey-Bass management series.

Includes index.

Bibliography: p. 155-158.





ISBN: 1555420273 (alk. paper) 9781555420277 (alk. paper)

LCCN: 86021399

Subjects--Topical Terms:
Customer services.
Customer relations.

LC Class. No.: HF5415.5 / .D47 1987

Dewey Class. No.: 658.8/12

National Agricultural Library Call No.: HF5415.5.D47 / 1987