Carlzon, Jan. Moments of truth / [electronic resource] / Jan Carlzon.. — Cambridge, Mass. : : Ballinger Pub. Co.,, c1987.. — xiii, 135 p. ; 24 cm.
0887302009 9780887302008
87001070
Scandinavian Airlines System--Management.
Aeronautics, Commercial--Management.--Sweden
Airlines--Management.--Sweden
HE9860.S28 / C37 1987
387.7/065/485