TY  - BOOK
AU  - Heil,Gary
AU  - Parker,Tom
AU  - Stephens,Deborah C.
TI  - One size fits one: building relationships one customer and one employee at a time 
SN  - 0442020635
AV  - HF5415.335 .H45 1997
U1  - 658.8/12 21
PY  - 1997///
CY  - New York
PB  - Van Nostrand Reinhold
KW  - Consumer satisfaction
KW  - Customer relations
KW  - Kundenmanagement
KW  - swd
N1  - Includes index
UR  - http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=008288018&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
UR  - http://www.archive.org/details/onesizefitsonebu00heil
UR  - http://www.openlibrary.org/books/OL724769M
ER  -