Blanchard, Kenneth H. Raving fans : : a revolutionary approach to customer service / [electronic resource] / Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay.. — New York : : William Morrow and Company,, c1993.. — xii, 137 p. ; 22 cm.
0688123163 9780688123161
92030255
Servicio al cliente. Mercadeo. Relaciones con los clientes. Comportamiento del consumidor. Customer services.