TY  - BOOK
AU  - Czegel,Barbara
TI  - Running an effective help desk: planning, implementing, advertising, improving, outsourcing 
SN  - 0471025445 (pbk. : acid-free paper)
AV  - HD9696.C62 C96 1995
U1  - 004/.068/8 20
PY  - 1995///
CY  - New York
PB  - John Wiley
KW  - Electronic office machine industry
KW  - Customer services
KW  - Management
KW  - Computer industry
N1  - "Wiley/QED publication."; Includes bibliographical references and index
UR  - http://www.archive.org/details/runningeffective00czeg
UR  - http://www.openlibrary.org/books/OL1101367M
ER  -