TY  - BOOK
AU  - Baggett,Byrd
TI  - Satisfaction guaranteed: 236 ideas to make your customers feel like a million dollars 
SN  - 1558532862 :
AV  - HF5415.5 .B33 1994
U1  - 658.8/12 20
PY  - 1994///
CY  - Nashville, Tenn.
PB  - Rutledge Hill Press
KW  - Customer services
KW  - Quotations, maxims, etc
UR  - http://www.loc.gov/catdir/enhancements/fy0609/94002500-d.html
UR  - http://www.archive.org/details/satisfactionguar00bagg
UR  - http://www.openlibrary.org/books/OL1079185M
ER  -