Byham, William C. The service leaders club : : dazzling your customers through service / [electronic resource] / by William C. Byham with Ray Crew and James H.S. Davis.. — Bridgeville, Pa. : : DDI Press,, c1997.. — iii, 140 p. : : ill. ; 22 cm.



ISBN: 0962348376 9780962348372

Subjects--Topical Terms:
Customer services.
Consumer satisfaction.
Employee motivation.

LC Class. No.: HF5415.5 / .B94 1997

Dewey Class. No.: 658.314