TY  - BOOK
AU  - Francis,Roy G.
AU  - Stone,Robert C.
TI  - Service and procedure in bureaucracy,: a case study,
AV  - HD21 .F67
U1  - 658.16 
PY  - 1956///]
CY  - Minneapolis
PB  - University of Minnesota Press
KW  - Organization
KW  - Bureaucracy
N1  - Bibliographical references included in "Notes" (p. 195-198); Also issued online
UR  - http://www.archive.org/details/serviceprocedure00fran
UR  - http://www.openlibrary.org/books/OL6200690M
ER  -