Watson, Gregory H. Strategic benchmarking : : how to rate your company's performance against the world's best / [electronic resource] / Gregory H. Watson.. — New York : : J. Wiley and Sons,, c1993.. — x, 269 p. : : ill. ; 24 cm.
"Published simultaneously in Canada"--T.p. verso.
Includes bibliographical references (p. 251-258) and index.
Linking strategic planning with benchmarking -- Understanding the essentials of process benchmarking -- Applying benchmarking results for maximum utility -- Doing an internal benchmarking study -- Conducting a competitive benchmarking study -- Performing a functional benchmarking study -- Developing a generic benchmarking study -- Expanding benchmarking for broader applications -- Creating a benchmarking capability -- Chapter notes -- Appendices -- Index.