Includes bibliographical references (p. [118]-227) and index.

Author's remarks: charting a new course -- Introduction: a storm is raging -- Reengineering: an opportunity for real change -- Storm clouds: the problems are bigger than we thought -- Charting a new course: reengineering, leadership and culture change -- Linking reengineering and culture change -- Phase 1: strategic understanding of culture change -- Phase 2: corporate culture audit -- Phase 3: begin at the top -- Phase 4: designing a high-performance culture -- Phase 5: successful implementation of culture change -- Phase 6: measurement and outgoing improvement -- Overcoming resistance to change -- Cultural choice points - what to do when -- Making a difference - staying in the "eye" of the storm.

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