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Наявність
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Автори
- Albrecht, Karl
- Albrecht, Steven
- Anderson, Kristin
- Baggett, Byrd
- Bell, Chip R.
- Berry, Leonard L.
- Blanchard, Kenneth H.
- Borg, Tom
- Bowen, David Earl
- Bowles, Sheldon M.
- Brobeck, Stephen
- Byham, William C.
- Campbell, Colin L.
- Cannie, Joan Koob
- Caplin, Donald
- Cavallone, Mauro
- SpringerLink (Online service)
- Treacy, Michael
- Wiersema, Frederik D.
- Zemke, Ron
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Типи одиниць
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Місця
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Серія
- Customer service rep's survival guide series
- Developments in Marketing Science: Proceedings of the Academy of Marketing Science
- Harvard business review book series
- International Series in Advanced Management Studies
- Jossey-Bass management series
- Management for Professionals
- The Harvard business review book series
- The Jossey-Bass management series
- Wiley series in training and development
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Рубрики
- Business Strategy/Leadership
- Call Center/Customer Service
- Call centers
- Consommateurs
- Consumer satisfaction
- Customer relations
- Customer Relationship Management
- Customer relations—Management
- Customer services
- Internet marketing
- Klantenservice
- Kundendienst
- Leadership
- Management
- Market segmentation
- Online Marketing/Social Media
- Personnel
- Satisfaction
- Service à la clientèle
- United States
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Мови